Approximately 95 percent of stats’s unemployed workers now file online, saving more than $60,000

To improve the performance and the integrity of the unemployment insurance (UI) program while reducing operating costs, the Missouri Department of Labor and Industrial Relations’ Division of Employment Security (DES) recently removed the option to file initial unemployment claims and weekly requests for payment via its Interactive Voice Response (IVR) phone system, which resulted in the DES realizing an initial savings of over $60,000 per year in software licensing.

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